Return & Refund

We want every light to be the perfect match for your home. If there is an issue with your order, you may return eligible items within 30 days of receipt for an exchange, store credit, or refund.

Shipping Policy

We provide free shipping on all orders. Most items ship within two business days from our California warehouse via UPS or FedEx. Transit times are generally 3–5 business days. Preorders may take up to four weeks, depending on availability.

Refund Options

Exchanges, store credit, and refunds can be requested through our Returns Center. Customers have seven days after delivery to inspect items for damage, defects, missing parts, or order errors.

If an issue is reported within seven days and approved, a prepaid return label will be provided. Otherwise, customers are responsible for return shipping costs. Returned items will be inspected once received. Approved refunds may be reduced by outbound and return shipping fees.

How to Make a Return

Visit our Returns Center and enter your order number and email address. All returns require an RMA number and approval. Return requests are typically processed within two business days.

Once approved, carefully pack the item in its original packaging with all materials, parts, and manuals. Items must be returned in original condition and must not be assembled, modified, or damaged.

Damaged or Defective Items

Return shipping is free for damaged, defective, or incorrect items when reported within seven days of delivery. Please provide photos or videos that clearly show the issue before installation or disassembly.

Pre-Installation Inspection

Please inspect your order within seven days of delivery before installation. If you discover damage, defects, missing parts, or an error with your order, submit a request through the Returns Center. If no inspection is completed, the item may still be returned within 30 days, but return shipping costs will be the customer’s responsibility.

Lost in Transit

You may track your package through our Tracking Center. If your order is lost or marked delivered but not received, please contact the courier immediately. Once an order has shipped, the carrier is responsible for safe delivery.

Return Restocking Fee

Some items may carry a 25% restocking fee if returned, including sale items, gift cards, customized items, quotation-based orders, or products that have been assembled or modified. These items may not be returnable.

Delivery Address Changes

If you need to change the shipping address or delivery date after your item has shipped, please contact the carrier directly. Orders that have already shipped cannot be canceled, but may be returned after delivery.

Shipping Cancellations

Orders, preorders, or quotation-based purchases canceled before shipment are eligible for a full refund.

Refunds

Once your return is received, it will be inspected by our team. If approved and in as-new condition, a refund will be issued to the original payment method within seven business days. Please allow additional time for your bank or credit card company to process and post the refund.