Refund policy

Zenvolit Return & Refund Policy

At Zenvolit, we take pride in the quality and craftsmanship of our lighting fixtures. We understand that sometimes a product may not be the perfect fit for your space. Please review our policy below to ensure a smooth return process.

1. 30-Day Return Period

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: uninstalled, un-wired, and in its original packaging with all tags, manuals, and protective padding included. You’ll also need the receipt or proof of purchase.

2. Damages and Issues (48-Hour Reporting)

Lighting fixtures are fragile. Please inspect your order immediately upon reception.

  • Reporting Window: Any damage (such as broken glass, crystal, or dented metal) or defective issues must be reported to chloelao000@gmail.com within 48 hours of delivery.

  • Resolution: For minor damages, Zenvolit will ship replacement parts (e.g., glass shades, crystals) free of charge as the primary solution. If the item is fundamentally defective or the wrong item was received, we will provide a full replacement or refund.

3. Non-Quality Related Returns & Fees

If you are returning an item due to "change of mind" (e.g., size, style, or color preference):

  • Return Shipping: The customer is responsible for arranging and paying for return shipping via a trackable carrier (UPS, FedEx, or USPS).

  • Restocking Fee: A 15% restocking fee will be deducted from your final refund. This fee covers the specialized labor required to inspect, test, and professionally repackage fragile lighting components for future sale.

  • Original Shipping: Any shipping fees paid at the time of purchase are non-refundable.

4. Exclusive Benefit: Local Warehouse Drop-off (California)

To avoid shipping costs and ensure the safety of the product, customers in the Southern California area may choose to drop off returns in person at our logistics hub:

  • Address: 1449 W Industrial Park St Covina CA 91722.

  • Benefit: For all local drop-offs, the 15% restocking fee will be WAIVED. * Note: Please contact us at chloelao000@gmail.com to schedule an appointment before arriving.

5. Non-Returnable Items

For safety and quality assurance, we cannot accept returns for:

  • Installed Products: Any fixture that has been hardwired, has had its wires cut, or shows any signs of installation.

  • Final Sale Items: Items purchased during warehouse clearance events or marked as "Final Sale" are not eligible for return.

  • Custom Orders: Personalized or custom-manufactured lighting.

6. How to Start a Return

To initiate a return, please contact us at chloelao000@gmail.com.

  1. If your return is accepted, we will provide you with a Return Authorization (RA) and instructions on where to send your package.

  2. Items sent back to us without first requesting a return will not be accepted.

  3. We recommend using the original internal foam and packaging to prevent breakage during the return trip. If the item arrives broken due to inadequate repackaging, additional damage fees may be deducted.

7. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.