Shipping policy

Shipping Policy

Zenvolit ships residential lighting products to eligible destinations shown at checkout. Shipping options, delivery estimates, and shipping costs are displayed before you place your order.

Order Processing
Orders are processed after payment is confirmed. Processing time may vary by product, stock status, customization, quality inspection, and packaging requirements.

Delivery Estimates
Delivery times are estimates and are not guaranteed. Actual delivery may be affected by carrier delays, customs processing, weather, peak seasons, holidays, remote delivery areas, or incorrect shipping information.

Large or Fragile Lighting Items
Many lighting fixtures are fragile or oversized. Please inspect the package when it arrives. If the package or product is damaged, keep the packaging and contact us as soon as possible with photos of the box, shipping label, and damaged item.

Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Additional fees may apply if a package is returned, delayed, or re-routed because of incorrect address information.

Duties and Taxes
Import duties, taxes, customs fees, and local charges may apply depending on your destination and are the customer’s responsibility unless clearly stated otherwise at checkout.

Contact
For shipping questions, contact us at chloelao000@gmail.com.